Areas of Expertise

Carroll-Keller Group Bochure

We are a total training resource in the critical areas of:

• Professional Skill Development
• Safety / Lean / Quality Training
• MS Office / Computer Training
• Consulting Services

By closely partnering with our clients, we provide customized solutions that directly address their specific needs, not our assumptions about those needs.

Professional Skill Development
(Sessions are offered in a variety of languages)

  • Executive Leadership Development
  • Leadership/Supervisory Skills
  • Teamwork/Team Building
  • Creating High Performance
  • Communications/Interpersonal Skills
  • Business Professionalism
  • Professional Image
  • Coaching and Counseling Skills
  • Executive Coaching
  • Mentor / Mentee Skills
  • Conflict Resolution / Management
  • Process Improvement
  • Workflow Design
  • Business Metrics
  • Project Management / Planning
  • Project Mgmt. for Non Project Mgrs.
  • Change Management
  • Creative Thinking
  • Critical Thinking
  • English as a Second Language
  • Command / Workspace Spanish
  • Goal Setting
  • Performance Management
  • Behavioral Interviewing
  • Time Management and Personal Effectiveness
  • e-Time Management
  • Stress Management
  • Decision Making
  • Problem Solving
  • Negotiating Skills
  • Meeting Management / Facilitation
  • Business and Technical Writing
  • Finance for Non-Financial
  • Strategic Planning
  • Influencing Without Authority
  • Customer Service Skills
  • Telephone Skills / Etiquette
  • Sales Training for Non Sales Professionals
  • Sales Training
  • Consultative Selling Skills
  • Competency Modeling
  • Behavioral / Communication Assessments
  • GED / Shop Math
  • Diversity / Cross Cultural
  • Sexual Harassment
  • Workplace Harassment / Violence
  • Train the Trainer Certification
  • Internal Trainer Skills / Techniques

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Safety / Lean / Six Sigma / Quality Training

  • Safety Compliance
  • Safety / Environmental Training
  • Value Stream Mapping
  • Continuous Flow, Cells, JIT
  • Set-up Time Reduction
  • Kaizen Tools
  • Constraint Theory / Bottleneck Analysis
  • 5S / Visual Workplace
  • ISO Certification
  • Internal Audits (Product / Process / System)
  • Supplier Development / Supplier Certification
  • SPC, APQP, Control Plans, FMEA, etc.
  • 7 Tools of Quality / Root Cause Analysis
  • Six Sigma (all levels)
  • Process Mapping / Procedures and Documentation
  • Performance Metrics

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MS Office/Computer Training
(Additional application training available on request)

  • Outlook
  • Word
  • Excel
  • Access
  • PowerPoint
  • Microsoft Project
  • Dr. Days (ask us)
  • Goldmine
  • ACT!
  • Crystal Reports
  • Visio
  • Publisher
  • Acrobat
  • SAP®
  • PeopleSoft®
  • Documentum®
  • Photoshop
  • Illustrator
  • Java
  • Flash
  • Dreamweaver

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Consulting Services

  • HR Fundamentals / Management
  • Human Resource Compliance
  • Human Resource Outsourcing
  • Instructional Design
  • Succession Planning
  • Employee Surveys
  • Ethics
  • Training Needs Assessment
  • Organizational Development
  • Best Practices / Benchmarking
  • Motivating / Retaining Employees
  • Compensation/Reward Systems
  • Cost Reduction (Payroll, Operations, etc.)
  • Change Management

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